At Eternal Life Christian Book Store, we want you to be 100% happy with your purchase because we value your customer satisfaction. However, we do reserve the right to refuse returns or issue refunds when the following conditions are not met.
1. Return of New Item
If you would like to return a product to us, please email us directly at email@example.com. All you need to tell us is which item you wish to return and reason for the return. In turn, we will then issue you a return authorization number with return instructions via email.
We will accept returns as long as a request to return is received by us within (14) days of receipt of item and are returned to us in the original packaging, unused, and in unopened condition. You’ll also need the receipt or proof of purchase.
The customer is responsible for paying the cost of shipping and arrange for their own shipping.
Once returns are received and accepted you have the choice of:
a) refund to your payment method
b) a refund in-store credit
We will notify you once this has been completed through email.
Eternal Life Christian Book Store will refund the value of the goods but will NOT refund the cost of any shipping paid.
2. Exchanges Only:
If you would like to exchange a product to us, please email us directly at firstname.lastname@example.org. All you need to tell us is which item to exchange, reason for exchange, and item you wish to replace. In turn, we will then issue you a return authorization number with return instructions via email.
You can return your product for an exchange within (30 days) of it being delivered to you in new, unused, and re-sellable condition with receipt or proof of purchase. All exchanges will be done at the customer’s expense.
3. Parcels Damaged in Transit
If your item has arrived damaged or faulty, email us directly at email@example.com with item name and reason. If we require the item to be returned to us, we then will incur the cost of the return with relevant return information to you including a prepaid label via email.
All items packaged in bundles, sets, and cases are not returnable items unless all are defective or damaged during delivery. In the unlikely event, we will replace the damaged and/or defective item(s).
4. DVD’S, Blu-rays:
Please note that DVDs and Blu-rays that has been opened or have had their shrink-wrap removed will not be eligible for return or exchanged.
5. Refunds and Replacements:
When all conditions have been met per our policy, we will process your refund, replacement, and/or store credit as soon as we receive your item. Replacements are subject to availability and, if not available, a refund will be given instead upon request.